General conditions of sale

Local Agency – Digitalization services for small businesses

1. Purpose

These General Terms and Conditions of Sale (hereinafter “GTC”) govern the contractual relations between Local , a digital services agency, and any natural or legal person (hereinafter “the Client”) requesting the services offered by Local.

2. Services offered

Local offers digitalization services, including (but not limited to):

  • Creation of websites (showcase or e-commerce)

  • Local SEO (Google Business Profile, directories)

  • Creation and management of social networks

  • Digital advertising campaigns (Google Ads, Meta Ads)

  • Management of e-reputation and customer reviews

  • Support, advice and one-off training

Each service can be ordered à la carte or as a monthly or one-off package depending on the offers available on the site or validated by quote.

3. Quote and order

All orders for services are subject to a personalized quote , sent to the Client by email or in person.
The quote must be accepted in writing (signature or agreement by return email) for the order to be considered valid.

4. Rates and payment terms

  • Prices are indicated in euros, excluding taxes (HT) or including all taxes (TTC) depending on the Local status.

  • Payment can be made by transfer, bank card, or SEPA direct debit according to the specified terms.

  • Unless special conditions apply, 100% is required when ordering for any service.

  • Monthly services are billed at the beginning of the month .

  • In case of late payment, legal penalties will be applied.

5. Deadlines for completion

Delivery times for services are given for information purposes only in the quote or by email.
They depend in particular on the responsiveness of the Client (provision of content, validation of models, etc.).

Local undertakes to inform the Client of any difficulty that may delay the service.

6. Obligations of the Client

The Client undertakes to:

  • Provide all the information necessary for the proper performance of the service

  • Validate or reject the proposed deliverables within a reasonable timeframe

  • Respect the planned payment deadlines

The Client remains fully responsible for the content (texts, images, data) provided to Local.

7. Intellectual Property

The creations produced (website, visuals, texts, campaigns) are the property of Local until full payment for the service .

Once the balance has been paid, usage rights are transferred to the Client, unless otherwise stated (tool licenses, fonts, third-party hosting, etc.).

Local reserves the right to integrate the achievements into its portfolio or communication media , unless expressly refused by the Client.

8. Termination

For monthly services (packs), the contract can be terminated by either party:

  • With 15 days' notice before the renewal date

  • By simple email or mail

One-off services are non-refundable once started.

9. Liability

Local undertakes to implement all necessary means to ensure the proper execution of the services ordered.

However, Local cannot be held responsible:

  • Possible temporary unavailability of third-party platforms (Google, Facebook, etc.)

  • From the drop in visibility or audience beyond its control

  • Indirect or immaterial damages (loss of turnover, loss of customers, etc.)

10. Personal data

Local is committed to complying with current regulations relating to the protection of personal data (GDPR).
The data collected is used only for the performance of services or for communication purposes (newsletter, news, etc.).

The Client may request access, rectification or deletion of their data by email at any time.

11. Applicable law and competent jurisdiction

These T&Cs are subject to French law.
In the event of a dispute, the parties undertake to seek an amicable solution before any legal action.

Failing this, jurisdiction is assigned to the competent courts within the jurisdiction of the registered office of Local.